AI-powered voice support for Breeze guests. Built in-house. Ready to scale.
Watch how a guest seamlessly adds a lap infant to their existing reservation through a natural voice conversation.
Breeze started with chat and email only, with a strong emphasis on self-service. Voice support has always been missing.
Our primary demographic has always wanted voice support. It's been a consistent ask that we haven't been able to address.
Traditional voice support is expensive and difficult to maintain. The economics have never worked for our model.
We've evaluated many vendors. Every demo has been subpar: robotic voices, poor data integration, lack of customization, and high costs.
We bought a 3rd-party AI chat tool. Here's how the costs compare:
That's a 40x cost reduction with a better product.
Generative AI now makes voice support possible. We built it ourselves.
Human-like voice interactions powered by state-of-the-art speech-to-text and text-to-speech models. No robotic responses.
Connected directly to Navitaire for real-time flight and booking data. Integrated with Gladly knowledge base for instant answers.
We own the code. We can add features, adjust behavior, and respond to feedback without waiting on vendors.
Listen to real conversations with Breeze Voice AI
Nothing beats experiencing it firsthand. Call now and have a conversation with Breeze Voice AI.
This line is live and available for testing
Built on proven technologies with a focus on reliability and cost efficiency
When a call comes in, the AI agent joins as a participant. It listens to the guest, processes their request through the language model, retrieves relevant information from our knowledge base and Navitaire, and responds naturally. All conversation state is managed per-call and logged for quality assurance.
Where do we go from here?
Continue gathering feedback and refining the experience. Ensure the system is robust and ready for scale.
Roll out to a small percentage of calls to measure performance against current support channels.
Full rollout to all voice support channels with monitoring and continuous improvement.
The phone line will remain live. Test it, share it, and let us know what you think.